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M2M One Services Agreement
Standard Terms and Conditions

Structure of the agreement: This agreement comprises these Standard Terms and Conditions, the Services Descriptions and one or more Orders.

1.    Commencement and term

1.1    This agreement comes into force on the Commencement Date.
1.2    This agreement continues until terminated in accordance with clause 17.

2.    What we will supply

We will, in accordance with the terms of this agreement, supply the Products and the Services.

3.    Our standards

3.1    We will use our reasonable endeavours to
3.1.1    supply the Products and Services, and perform our other obligations under this agreement, in a diligent and professional manner;
3.1.2    ensure that, in providing the Products and Services, we comply with all applicable laws, including any requirement to hold any Authorisation.
3.2    However, we do not guarantee that the Services will be continuous or free of interruptions.
3.3    You acknowledge that the purpose of the Service Levels is to specify the minimum standards of performance we try to achieve in supplying the Support Services. We do not guarantee that we will achieve the Service Levels.
3.4    We are not a Carrier and do not supply Carriage Services. We are a reseller and may arrange for you to be supplied with Carriage Services by a Carrier or a Carriage Service Provider. Accordingly, you acknowledge and agree that:
3.4.1    we are not responsible for any act or omission of any Carrier or Carriage Service Provider who we arrange to supply Carriage Services to you;
3.4.2    we are not responsible for any interruption in, disruption to or suspension by a Carrier or Carriage Service Provider of the Carriage Services supplied to you.
3.5    You acknowledge that the internet is sometimes unreliable and is difficult to secure and we do not guarantee:
3.5.1    the security of Our System, the interfaces you use to connect to Our System or the information that passes through or is stored in Our System;
3.5.2    access to Our System will be continuous, accessible at all times or fault free;
3.5.3    Our System is free of Viruses.

4.    How to order Products and Services and change your Data Plan

4.1    You may at any time request us to supply a Product or a Service or change your Data Plan.
4.2    You may make a request by completing and submitting the online application form on Our Website, calling or emailing us or submitting a request on our Support Portal.
4.3    If we accept your request, we will record your request and you cannot revoke it. Our record of your request will be sufficient proof of your request unless you can show it is incorrect.
4.4    If we accept your request:
4.4.1    we will supply the Product or Service requested;
4.4.2    if you request a change to your Data Plan, we will change your Data Plan as soon as reasonably practicable; and
4.4.3    you must pay us the Charges for the Product and Service requested.

5.    Products

5.1    We will ensure that ownership of each Product passes to you upon payment for the Product.
5.2    Risk of loss of, or damage to, a Product lies with us until the Product has been delivered to you in accordance with this agreement.
5.3    You must inspect all delivered Products and give notice to us within 5 Business Days of delivery if the Products are defective or not in accordance with your Order. If you do not give us this notice, then, subject to any non-excludable condition or guarantee implied by law, the Products will be deemed to have been delivered to and accepted by you.

6.    Cancellation and suspension of a Service

6.1    You may cancel a Service at any time by giving us notice of the Service you wish to cancel or by using the cancellation option on the cancellation page of the Support Portal.
6.2    Our rights to payment of the Charges for a Service accrued up to the date of cancellation are not affected by the cancellation.
6.3    If an early termination fee is specified in a Service Description of a Service, you must pay us the early termination fee if you cancel that Service.
6.4    We may immediately without notice cancel or suspend the supply of a Service to you at any time:
6.4.1    in an emergency;
6.4.2    if the supply or use of the Service becomes unlawful;
6.4.3    if you fail to make any payment to us when due under this agreement; or
6.4.4    if you are otherwise in breach of this agreement;
6.4.5    if your use of the Service is unlawful or you use the Service to commit an offence or allow anyone else to do so;
6.4.6    if your use of the Service interferes with or disrupts Our System or the efficiency of Our System; or
6.4.7    if the Carrier who supplies the Carriage Service that we arrange to be supplied to you suspends or asks or directs us to suspend the Service.
6.5    We may at any time recommence the supply of a Service that we have suspended.

7.    Your obligations

7.1    You must ensure that all equipment connected by you to the Products or the Services, or on your behalf, complies with the specifications for equipment that is capable of connecting safely with the Products and the Services.
7.2    You must not alter, tamper with, reverse engineer, repair or attempt to repair the Products or the Services or allow a third party (other than an accredited technician approved by us) to do any of these things.
7.3    You are solely responsible for:
7.3.1    choosing, acquiring and maintaining your own equipment, facilities and systems necessary to enable you to use the Products and the Services safely;
7.3.2    ensuring that the Products and the Services are compatible with your networks and systems;
7.3.3    the consequences of using the Products and the Services;
7.3.4    the security of data or information that you send, receive or store using the Products or the Services.
7.4    You must use your reasonable endeavours to ensure that no Virus is introduced into Our System.
7.5    You must comply with:
7.5.1     all applicable laws; and
7.5.2    Our Policies to the extent that they relate to the Services.

8.    You grant us a Security Interest

8.1    You grant us a Security Interest in the Products until payment of the Charges for them has been made. You must not create any other Security Interests in the Products until title passes to you.
8.2    Subject to this clause 8.3 and the PPSA, you may use or resell the Products, including goods into which the Products are incorporated, in the ordinary course of your business and you must hold the proceeds of their sale on trust for us until the Charges for them is paid in full.
8.3    You must not sell or otherwise dispose of the Products to a Related Body Corporate for resale or use until title in the Products has passed to you
8.4    The parties agree to contract out of each of the provisions of the PPSA allowed by section 115 of the PPSA to the following extent:
8.4.1    an exercise by us of any right, power or remedy will be taken not to be under a provision mentioned in that section of the PPSA if the right, power or remedy would be available under any other law or statute or under this agreement unless we so elect;
8.4.2    any restriction of the exercise by us of a right, power or remedy, or any obligation of us to give notice, will not apply to the extent that that section so allows.
8.5    You:
8.5.1    consent to us registering a Security Interest on the Personal Property Securities Register under the PPSA in relation to the Products and you will provide all assistance reasonably required to facilitate this; and
8.5.2    waive the right to receive notice of a verification statement pursuant to section 157 of the PPSA in relation to any registration on that register.
8.6    Neither party will disclose any information of the type specified in section 275(1) of the PPSA other than to their respective Related Bodies Corporate, officers, employees or professional advisers on a need to know basis or with the other party’s consent (such consent must not to be unreasonably withheld nor delayed), or as required by any law (other than section 275(1) of the PPSA) or any regulatory authority or stock exchange.

9.    Payments of the Charges and invoices

9.1    You must pay us the Charges for the Products and Services.
9.2    We may change the Charges for any Product or Service at any time by giving you not less than 30 days’ notice of the change.
9.3    We may offer you a discount to our Scheduled Price or our Scheduled Price may include a volume discount.  If we offer a discount, we may revoke or change the discount at any time by giving you not less than 30 days’ notice of the revocation or change or, if you are in breach of this agreement, immediately without giving you notice.
9.4    We will invoice you for the Charges. We may invoice you at any time for a Product or a Service. We may invoice you monthly in advance for the Charges for a Data Plan.
9.5    We may include in a monthly invoice Charges that relate to a Product or a Service supplied in a period prior to the period to which the invoice relates, even if, in the case of a Service, that Service has been cancelled or suspended.
9.6    We may issue invoices by email.
9.7    You must pay the amount of our invoice by the due date specified in the invoice or, if a due date is not specified, within 7 days of the date of our invoice.
9.8    A payment to us must be made by a method specified on Our Website.
9.9    We may charge you a fee for using a payment method if Our Website says we may do so.  We may also charge you for any costs, charges, fees or expenses we incur as a result of you using a payment method specified on Our Website, including any international payment charges.
9.10    Any claim by you that that an invoice is incorrect must be made within 90 days of the date of the invoice.
9.11    If you fail to make a payment on the due date, we may charge you interest at the interest rate our bank charges for a business overdraft on the due date. Interest accrues daily from the due date until the date you make payment in full.  You must pay us interest when we invoice you for it.
9.12    Our records are sufficient proof that a Charge is payable by you unless they are shown to be incorrect.

10.    GST

10.1    Words defined in the GST Law have the same meaning in this clause 10, unless the context makes it clear that a different meaning is intended.
10.2    Unless indicated otherwise, the Charges and all other amounts referred to in this agreement are stated exclusive of GST. If GST is or will be imposed on a supply made under or in connection with this agreement, to the extent that the consideration otherwise provided for that supply under this agreement is not stated to include an amount in respect of GST on the supply:
10.2.1    the consideration otherwise provided for that supply is increased by the amount of that GST; and
10.2.2    the recipient must make payment of the increase at the same time as the consideration is provided subject to receipt of a tax invoice.
10.3    The supplier of a taxable supply under this agreement will issue a tax invoice or adjustment note to the recipient in relation to the supply.

11.    Product warranties

11.1    If the Supplier of a Product (other than a SIM Card) provides a warranty relating to the Product (Product Warranty), we will notify you of the Product Warranty.
11.2    If you consider that that any Product we supply to you is defective or is otherwise covered by a Product Warranty, you must notify us of the defect or other factors that you consider give you a right to make a Claim under the Product Warranty.
11.3    If you give us a notice under clause 11.2, we will use our reasonable endeavours to assist you to make a Claim under the Product Warranty in respect of the Product.
11.4    You are responsible for the cost of returning any Product for repair or replacement under a Product Warranty.
11.5    If there is a manufacturing defect with a SIM Card, we will replace the SIM Card free of charge or refund you the cost of the SIM Card.

12.    Confidentiality

12.1    You must take all reasonable steps to ensure that you do not disclose Our Confidential Information or use it except for the purposes of this agreement.
12.2    Clause 12.1 does not prevent you from disclosing information:
12.2.1    to your auditors or professional advisers, so long as the auditor or professional adviser concerned is under a duty not to disclose or use the information except for the purpose of performing its audit or advisory obligations;
12.2.2    to a Government Agency, but you must take reasonable steps to ensure that any information so disclosed is not further disclosed except for the purposes for which it was disclosed to the Government Agency.
12.3    Your obligations under this clause 12.1 are not breached merely because Our Confidential Information:
12.3.1    is in the public domain otherwise than as a result of a breach of an obligation of confidentiality; or
12.3.2    is disclosed as required by law – so long as you:
(a)    notify us of the matter, including the identity of the person to whom the information is to be or has been disclosed, before or (if that is not possible) as soon as practicable after the disclosure is made;
(b)    only disclose Our Confidential Information to the extent legally required;
(c)    use your best endeavours to ensure that the Confidential Information is not further disclosed and is not used; and
(d)    follow any reasonable direction given by us concerning the disclosure.

13.    Your indemnity

13.1    You indemnify us against all Loss we suffer or incur as a result of or relating to:
13.1.1    the injury (including mental illness) or death of any person; or
13.1.2    loss of or damage to our property or the property of a third party;
13.1.3    an infringement or alleged infringement of a third party’s IP or Moral Rights;
13.1.4    your use of the Products or the Services,
where the Loss arises out of or as a consequence of your Default.
13.2    The amount payable under the indemnity in clause 13.1 is reduced to the extent that the Loss is caused or contributed to by our Default.

14.    Limits on our liability

14.1    We accept liability arising from our Default in supplying the Products or the Services if it results in:
14.1.1    any injury (including mental illness) or death of a person;
14.1.2    damage to your tangible property, but our liability is limited to repairing or replacing the property or paying the cost of repairing or replacing it.
14.2    You are not entitled to recover damages from us for any Default or otherwise under this agreement for indirect or consequential loss, including loss of use, loss of profits, loss of opportunity, damage to reputation or special, exemplary or punitive damages.
14.3    To the fullest extent permitted by law, all terms which might be implied by statute are excluded and our liability for any Claim relating to the Products or Services, whether pursuant to contract, tort, statute law or otherwise, is limited to:
14.3.1    in the case of the Products – the performance of our obligations under clause 11; or
14.3.2    in the case of Services – the resupply of those Services.
14.4    If you are a consumer within the meaning of section 3 of the Australian Consumer Law, the Australian Consumer Law provides certain guarantees in relation to the Products and Services that cannot be excluded. Where the Products or Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for breach of any guarantee implied by the Australian Consumer Law is, to the extent permitted by the Australian Consumer Law, limited to:
14.4.1    in the case of goods – the repair of the goods, or, at our option, the replacement of the goods or the supply of equivalent goods or the payment of the cost of repair, replacement or supply of equivalent goods; and
14.4.2    in the case of services – the resupply of those services or payment of the cost of having those services resupplied.

15.    If you have a Complaint

15.1    If you have a Complaint you must notify us of the Complaint by email or by calling us.
15.2    We will make good faith efforts to resolve your Complaint by negotiation.
15.3    If the Complaint is not resolved within 14 days after you first notify us of the Complaint, the Complaint must be referred to:
15.3.1    a senior manager nominated by us; and
15.3.2    a senior manager nominated by you,
who must make good faith efforts to resolve the Complaint by negotiation.
15.4    If the Complaint is not resolved within 21 days after being referred to the senior managers, either party may refer the Complaint for mediation by a mediator appointed by the Institute of Arbitrators and Mediators Australia or another mediator agreed by the parties.
15.5    Each party must continue to perform its obligations under this agreement despite the continuation of an unresolved Complaint, but this clause 15.5 does not prevent a party from exercising a right to suspend a Service or terminate this agreement.
15.6    You must not commence litigation in respect of a Complaint unless clauses 15.1 to 15.4 have been complied with and the Complaint has not been resolved.

16.    What happens if a Force Majeure Event occurs

16.1    If a Force Majeure Event occurs, the obligations under this agreement of the party affected by the Force Majeure Event (affected party), being obligations that the effect of the Force Majeure Event prevents the party from performing (affected obligations), are suspended so long as the effects of the Force Majeure Event have that effect.
16.2    The affected party must give the other party notice of the Force Majeure Event as soon as practicable after becoming aware that the Force Majeure Event has occurred or may occur.
16.3    The affected party must use its reasonable endeavours to remove, overcome or minimise the effects of the Force Majeure Event as quickly as possible. This does not require a party to settle any industrial dispute in any way that it considers inappropriate.
16.4    An obligation to make a payment to a party cannot be an affected obligation.

17.    How this agreement may be terminated

17.1    If:
17.1.1    (being a corporation) you are or become insolvent or any order is made or resolution passed for your winding up or a controller is appointed over all or any part of your assets;
17.1.2    (being a natural person) you are or become insolvent or commit an act of bankruptcy or make an assignment for the benefit of your creditors;
17.1.3    you fail to make any payment to us when due under this agreement; or
17.1.4    you breach any other terms of this agreement,
we may, by written notice to you, terminate this agreement immediately or with effect from a date specified in the notice.
17.2    If a Force Majeure Event occurs and affected obligations under clause 16 are suspended under that clause for more than 14 days, either party may, by written notice to the other, terminate this agreement.
17.3    You may, by written notice to us, terminate this agreement for convenience with effect from a date specified in the notice (being a date not less than 30 days after the date of the notice).
17.4    Our rights to payment of the Charges accrued up to the date of termination are not affected by the termination.

18.    How this agreement may be varied

18.1    We may change this agreement unilaterally.
18.2    Without limiting clause 18.1, we may change this agreement if a Carrier or Carriage Service Provider who we arrange to supply Carriage Services to you changes or terminates a service or changes the terms on which it supplies a service that it supplies to you or us.
18.3    We will notify you in advance of any change to this agreement.  If we publish the changed agreement on the Website and the date on which the change takes effect, you are deemed to have received notice of the change and the date on which the change takes effect.
18.4    If we change this agreement you are bound by the changed agreement with effect from the date we notify you is the date on which the change will take effect.

19.    Communications

19.1    You may communicate with us by:
19.1.1    calling us on the number specified on Our Website;
19.1.2    emailing us at the email address specified on our Website;
19.1.3    delivering a written communication to our physical address specified on Our Website.
19.2    Our record of any request, instruction or other communication you give us will be sufficient proof of your request, instruction or other communication unless you can show it is incorrect.
19.3    We may communicate with you by:
19.3.1    calling you on the number specified in your Application or on another number you give us;
19.3.2    emailing you at the email address specified on your Application or another email address you give us;
19.3.3    delivering a written communication to your physical address specified on your Application or another address you give us.
19.4    We may rely and act on any request, instruction or other communication received by us from any person who we, acting in good faith, believe to be your representative, whether or not that person has actual or apparent authority to make or give that request, instruction or other communication.

20.    Intellectual Property

20.1    You acknowledge and agree that you do not own or acquire any rights in Our IP.
20.2    You must not contest our title to Our IP or take any action that may have a detrimental effect on our title to Our IP.

21.    Interpretation

21.1    The following provisions apply to this agreement.
21.2    This agreement comprises:
21.2.1    these Terms and Conditions;
21.2.2    the Service Description for each Service and one or more Orders; and
21.2.3    where a provision of another document is expressly incorporated as a provision of this agreement – that provision.
21.3    If there is an inconsistency between provisions of this agreement, a descending order of precedence is to be accorded to:
21.3.1    these Terms and Conditions;
21.3.2    a Service Description;
21.3.3    an Order;
21.3.4    provisions of documents incorporated by express reference in this agreement;
so that the higher ranked provision prevails to the extent of the inconsistency.
21.4    A reference to:
21.4.1    a legislative provision or legislation (including subordinate legislation) is a reference to that provision or legislation as amended, re-enacted or replaced, and includes a reference to any subordinate legislation issued under it;
21.4.2    a document or agreement (including this agreement), or a provision of a document or agreement (including this agreement), is a reference to that document, agreement or provision as amended, supplemented, replaced or novated;
21.4.3    a specified standard, code, guideline, or other similar document is a reference to the version or edition of the standard, code, guideline, or document as in force for the time being;
21.4.4    a party to this agreement or to any other document or agreement includes a successor in title, permitted substitute or a permitted assign of that party;
21.4.5    a person includes a reference to any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity, and any executor, administrator or successor in law of the person; and
21.4.6    anything (including a right, obligation or concept) includes a reference to each part of it.
21.5    A singular word includes the plural, and vice versa.
21.6    A word that suggests one gender also suggests the other genders.
21.7    If a word or phrase is defined, another part of speech of that word or another grammatical form of that phrase has a corresponding meaning.
21.8    If an example is given of anything (for example, a right, obligation or concept), such as by saying it includes something else, the example does not limit the scope of the thing.
21.9    A reference to information is a reference to information of any kind in any form or medium, whether formal or informal, written or unwritten, for example, computer software or programs, concepts, data, drawings, ideas, knowledge, procedures, source codes or object codes, technology and trade secrets.
21.10    A reference to a breach by a party to an agreement or other document:
21.10.1    of the agreement or document; or
21.10.2    of an obligation in an agreement or other document;
includes a reference to a representation made by the party in or in connection with the agreement or document being inaccurate or misleading, including by omission.
21.11    Headings in this agreement are not provisions of this agreement and do not affect the interpretation of this agreement.
21.12    A reference in this agreement to a numbered or otherwise identified provision is a reference to the provision so numbered or identified in these Terms and Conditions.
21.13    If the day on or by which a person must do something under this agreement is not a Business Day, the person must do it on or by the next Business Day.

22.    Other terms

22.1    The parties agree that, except as may be required by law, the express provisions of this agreement are intended to constitute the exhaustive statement of their rights and obligations in relation to the Products and the Services and the other matters to which it relates.
22.2    An indemnity granted to a person under this agreement is in addition to, and does not replace or limit any other right the person may have under this agreement or otherwise at law.
22.3    You:
22.3.1    are not for any purpose, and are not to be taken to be for any purpose, merely because of this agreement, our partner or agent;
22.3.2    do not, merely because of this agreement, have any power or authority to bind or represent us; and
22.3.3    must not represent yourself as being our agent or as otherwise able to bind or represent us.
22.4    You must not, without our written consent, assign your rights under this agreement.
22.5    A right under or in relation to this agreement may only be waived in writing and:
22.5.1    no other conduct of a party (including a failure to exercise, or delay in exercising, the right) operates as a waiver of the right or otherwise prevents the exercise of the right;
22.5.2    a waiver of a right on one or more occasions does not operate as a waiver of that right or as an estoppel precluding enforcement of the right if it arises again; and
22.5.3    the exercise of a right does not prevent any further exercise of that right or of any other right.
22.6    Any provision of this agreement that is unenforceable or partly unenforceable is, where possible, to be severed to the extent necessary to make this agreement enforceable, unless this would materially change the intended effect of this agreement.
22.7    The following provisions of this agreement survive the expiry or termination of this agreement:
22.7.1    any provision to do with an indemnity;
22.7.2    any provision expressed to survive the expiry or termination of this agreement;
22.7.3    any provision which by implication from its nature is intended to survive the termination or expiration of the agreement including provisions relating to confidential information, a right to recover money and privacy.
22.8    This agreement is governed by the laws in force in Victoria. Each party:
22.8.1    submits to the jurisdiction of the courts of Victoria and of any court that may hear appeals from any of those courts, for any proceedings in connection with this agreement; and
22.8.2    irrevocably waives any objection to the venue of any proceedings brought in those courts in connection with this agreement on the ground that they have been brought in an inconvenient forum.

23.    Glossary

In this document, unless a contrary intention appears:
Application means the online application form on Our Website.
Authorisation means:
(a)    an authorisation, consent, exemption or licence, however it is described, required to do something that would otherwise be prohibited or restricted by law; or
(b)    in relation to something that could be prohibited or restricted by law if a Government Agency acts in any way within a specified period, the expiry of that period without that action being taken.
Business Day means a day other than a day that is a Saturday, Sunday or national public holiday.
Carriage Service has the meaning given in the Telecommunications Act 1997 (Cth).
Carriage Service Provider has the meaning given in the Telecommuncations Act 1997 (Cth).
Carrier has the meaning given in the Telecommuncations Act 1997 (Cth).
Claim means a cause of action, claim, demand, suit or proceeding of any kind, including by way of court proceedings, proceedings in the nature of arbitration, mediation or other methods of dispute resolution and administrative claims and proceedings (whether or not before a tribunal).
Commencement Date means the date on which we accept your application to open an account with us using the online application form on Our Wesbiste.
Charges means the prices, charges and fees that you must pay for the Products and the Services as specified in the applicable Product Descriptions or Services Descriptions or these Terms and Conditions including:
(a)    the monthly fee for your selected Data Plan;
(b)    any usage fees and charges (for example if you exceed your monthly data allowance);
(c)    any other fees and charges that we publish on Our Website and that apply to the Services.
Complaint means a complaint you have about the supply of a Product or a Service or a dispute or difference between you and us arising out of or in connection with this agreement.
Control Centre means the the M2M Control Centre portal we make available to you on Our Website.
Corporations Act means the Corporations Act 2001 (Cth).
Data Plan means a plan that we provide that allows you to use a fixed monthly amount of data for a fixed price and includes an exccess usage charge if you exceed the allowance.
Default means an act or omission that:
(a)    is a contravention of a written law; or
(b)    amounts to negligence or a breach of a duty (including a duty arising under an agreement) or a breach of an agreement or other document.
Force Majeure Event means an event that prevents a party (affected party) from performing its obligations under this agreement (affected obligations), being an event that is beyond the reasonable control of the party, but not an event that is, or is caused wholly or partly by a Default of the affected party.
Government Agency means a person or body performing governmental functions, including any of the following:
(a)    a body politic;
(b)    a government or government department or other similar body;
(c)    a governmental, semi-governmental or judicial person;
(d)    a person (whether autonomous or not) charged with the administration of a law.
GST Act means the A New Tax System (Products and Services Tax) Act 1999 (Cth).
GST Law has the meaning given to that term in the GST Act.
IP or Intellectual Property means all copyright and all rights in relation to inventions (including patent rights), registered and unregistered trademarks (including service marks), registered and unregistered designs, and circuit layouts, and any other rights resulting from intellectual activity in the industrial, scientific, literary and artistic fields recognised in domestic law anywhere in the world.
Loss means any liability, loss, damage, compensation and costs and expenses (including the costs of the investigation, defence and settlement of any Claim or demand) and any legal costs and expenses in relation thereto on a solicitor and own client basis.
Material includes documents, goods, equipment, reports, software, specifications, reports, information and data.
Moral Right means a right conferred by Part IX of the Copyright Act 1968 (Cth) and a right of a similar nature conferred by statute that exists, or may come to exist, anywhere in the world.
Order means a request by you for a Product or a Service or a change to a Service that we accept.
Our Confidential Information means information relating to us or any of our Related Bodies Corporate that:
(a)    is by its nature confidential;
(b)    is designated by us as confidential;
(c)    you know or ought to know is confidential,
but not information that:
(d)    is or becomes public knowledge otherwise than by a breach of this agreement or another confidentiality obligation; or
(e)    you establish has been independently developed or acquired by you.
Our IP means all IP in any Material provided to you by us or on our behalf under or in connection with this agreement.
Our Policies means our policies that are described on Our Website, including our access and acceptable use policy.
Our System means the system of computer equipment, software, processes and interfaces that comprises the infrastructure used by us to provide the Services, including Our Website, the Services Portal and the Control Centre. To avoid doubt, this does not include infrastucture used by a Carrier or Carriage Services Provider to supply a Carraige Service to you or us.
Our Website means our website at m2mone.com.au.
PPSA means the Personal Property Securities Act 2009 (Cth).
Product means a SIM Card or other good we will supply to you under this agreement as specifed in an Order.
Product Description means, in respect of a good we supply, the description of that good on Our Website.
Related Body Corporate has the meaning given to that term in the Corporations Act.
Scheduled Price means the price for a Product or a Service specifed in the Product Description of that Product or the Service Description of that Service.
Security Interest has the meaning given to that term in the PPSA.
Service Level means the standards of service we try to attain in supplying Support Services as specified in the Services Description of Support Service, including availability times and response times.
Service means a service that we will supply to you under this agreement as specified in an Order.
Services Description means, in respect of a service we supply, the description of that service on Our Website.
SIM Card means a subscriber identity module card that may be fitted to or removed from a device by hand.
Supplier means a person who supplies Products to us on terms that we may resupply the Products to third parties, including you.
Support Portal means the support portal we make available to you on Our Website.
Support Services means the technical support services we make available to you, including the Support Portal and the Control Centre.
Virus means:
(a)    any program code, programming instruction or set of instructions intentionally constructed to damage, interfere with or otherwise adversely affect computer programs, data files or operations;
(b)    any device that would, if introduced into a system or software used to provide the Products or the Services, prevent that system or software from performing the functions it is designed to perform, or interfere with or otherwise adversely affect that performance; or
(c)    any other code or device which a person in the IT industry would reasonably consider to be a virus.
we or us means M2M One Pty Ltd ABN 39 130 158 888.
you means the customer

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Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Please see below both M2M One & Sierra Wireless’ Website Privacy Policy.

1. Privacy Policy Statement

M2M One is committed to protecting your privacy, keeping your information safe and ensuring the security of your data. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. This extends to both our control and processing of personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose your Personal Information.

The current policy will be in effect from 1 July 2020. We may need to update it over time but if we do, the updated version will be published.

2. What information we collect and control

The types of information we collect depends on how you use our products and services as well as the relationship we have with you as a customer. It may include information like your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), bank account and credit card details, information to prove your identity (driver’s license or another approved ID), account username or password and your use of our products and services.

We may also collect more in-depth information including:

  • Financial and Credit information related to your financial relationship with us, such as your financial details, payment history, credit history, and your service history.
  • Information about your products and services including device-specific information such as your hardware model, operating system version, unique device and service identifiers, device status, serial numbers, settings, configuration and software and mobile network information.
  • Information about how you use your products and services such as:
  • Your network usage including time and duration of your communications as well as information about the operation of the equipment, services and applications you use on our networks
  • How you use our services to access the internet, such as the location of your devices when you are using our products and services
  • Information that allows us to identify you for verification purposes.
  • Technical Information about your products and services including details about our network performance including information about how you use our networks.

Some of the information collected may be sensitive information. If we need this type of information, we’ll ask you for information in accordance with applicable law.

You might also need to provide personal information about other individuals to us (e.g. about your authorised representative). If so, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about this statement. It is important to be aware that if you access another party’s website or application using one of our products, that other party will deal with your personal information in accordance with its own privacy policy.

3. How do we collect your information

We collect personal information in the following ways:

We collect information directly from you when you:

  • Or your representative interacts with either us or one of our trusted partners. This might happen when you are setting up an account with us or using one of our products or services;
  • Order and/or register for a product or a service;
  • Interact with technical support and sales teams;
  • Use our website or social media sites;
  • Share information with us via forms, for example when you register for our trainings, events and newsletters.
  • Apply for a job with us.

We may also collect information about you:

  • From external sources like credit reports and marketing mailing lists;
  • Commercially available information. This can also include information gained from our partners, these partners include our business and commercial partners, and other affiliates;

 

4. How do we store your information

We take all reasonable steps to securely store your information using a combination of technical solutions, security controls and internal processes to protect information and our network from unauthorised use, modification, access and disclosure.

We may store your information in hard copy or electronic format and keep it in storage facilities that we own and operate ourselves.

We endeavour to ensure that information is kept as current as possible and that irrelevant data is deleted or made anonymous as soon as reasonably practicable. However, some information may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons.

5. How do we use your information

We may use your personal information in the ways as outlined below:

  • To help us properly manage the products and services we provide to you. We also use your information for charging and billing and to identify potential breaches of our terms and conditions of service.
  • Communicate with you in order to provide you with our products, upgrades and services via email, SMS and social media.
  • Processing orders and applications and to enroll you as our customer.
  • Verifying identity, carrying out credit checks and reporting.
  • Generating bills, managing account, and carrying out debt-recovery.
  • Development of our products and services.
  • Communicate to you about all our products, services and offers that are relevant and are of interest to you. We may use the information we hold to market and promote them directly to you.
  • Identifying your location so we can send you emergency alerts.
  • Protecting our network and managing the data use and other uses of our network.

 

6. When do we share your information

We do not sell any information. We may share your information with other parties who provide services to us, including partners and contractors that assist us with providing our business processes and products and services. These services include:

  • Providing, managing or administering your product or service including customer enquiries and support services.
  • Installation, maintenance and repair services.
  • Mailing operations, billing and debt-recovery functions.
  • Information technology and network services.
  • Development, analysis and business intelligence functions.
  • Your authorised representatives or legal advisers
  • Third parties when you ask us to do so or when you consent to that disclosure for the purposes of preventing or investigation fraud, crime or misconduct relating to your account or services.
  • Credit providers or credit-reporting agencies for identity checking and credit related purposes such as credit-worthiness, credit rating, default listing, credit provision and financing under privacy act and credit reporting legislation.
  • Our dealers, business or commercial partners, legal advisers and other businesses we work with
  • The manager of the Integrated Public Number Database (IPND), and other organisations as required or authorised by law (please see www.acma.gov.au for more information)
  • Law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law
  • For the purposes of facilitating or implementing a transfer/ sale of all or part of our assets or business.

 

7. How can you access or correct your information

To ensure that we are able to provide you with the best products and services possible, it’s important that you make sure the information we hold about you is accurate, up-to-date and complete. If any of your details change you may contact us using the contact details below. You also have the right to request a copy of your information that we hold about you. There is no charge to submit a request or to correct information, however we may apply an administrative charge for providing access to your information on request. To make this request email us at: privacy@m2mone.com.au

8. How can you make a privacy complaint

You can also use our contact details to notify us of any privacy complaint you have against us. If you believe your privacy has been compromised, please contact us. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe on the response to the complaint.

While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner or the Telecommunications Industry Ombudsman.

9. How can you contact us

If you have any questions in relation to this Privacy Statement, our management of your information or you would like a copy of this statement sent to you, please call us on (03) 9696 3011 or email us at privacy@m2mone.com.au. The office hours are Monday-Friday 8 am-5 pm EST.

Contact Details:

Email: privacy@m2mone.com.au

Phone: (03) 9696 3011

Updated: September 2020

Sierra Wireless and its subsidiaries (“Sierra Wireless”, “we”, “us” or “our”) respect your privacy. Sierra Wireless is committed to protecting the personal data in our custody and control.

This privacy policy (the “Privacy Policy”) describes how we collect, use and disclose your personal data as part of the activities of the websites operated by Sierra Wireless under the Sierra Wireless domain (such as sierrawireless.com, source.sierrawireless.com and mexchange.sierrawireless.com) (collectively, the “Website”). This Privacy Policy also describes the rights that you have as a data subject of the personal data processed by Sierra Wireless.

1. Identification of the Data Controller of your Personal Data and Sierra Wireless Data Protection Officer.

Whenever a Sierra Wireless entity collects, uses or transfers your personal data for its own purposes, that Sierra Wireless entity acts as a data controller of your personal data. The Sierra Wireless entity acting as a data controller of your personal data is the Sierra Wireless entity:

  • That operates the Website; and/or
  • Where applicable, that is located in your country and/or in the country you choose in the Website, and to which you send requests relating to Sierra Wireless services and/or products.

So as to better ensure the security of your personal data, Sierra Wireless has appointed a data protection officer (the “DPO”). You may contact the DPO, if you have any questions or concerns regarding this Privacy Policy and the manner in which Sierra Wireless processes your personal data, by sending an e-mail to dataprotectionofficer@sierrawireless.com.

 

2. Personal Data we Collect

Sierra Wireless collects your personal data from your use of the Website (e.g. visiting the Website pages, the blog, downloading case studies, watching videos on the Website and viewing infographics provided in the Website), when you create an account, from your subscription to the newsletter or any other e-mailing list,  from any request you send through the Website (e.g. using the sales contact form, the support form, the webinar form or the free white paper form), when you attend a seminar, a webinar or participate in an online survey or access a whitepaper, when you submit an entry for a contest or promotion, purchase a product or service from our online store, or when you attend an investor event or trade show and provide your personal data to us.

From time to time, Sierra Wireless receives personal data from business partners, vendors and distributors.

Sierra Wireless processes the following data that relates to you:

  • Identification data (such as first and last name, job title, e-mail address, business phone number, company industry, advertising identifiers);
  • Billing data (such as your billing and shipping addresses, credit card information);
  • Connection data (such as IP address, operating system, region and language as well as the date and time the Website was accessed);
  • Log data (such as the credentials used to access your account and/or other Website pages that require log-in credentials);
  • Activity data (such as the number and the Website pages you visited, if you send a request through a form provided by the Website).

 

3. How We Use Information Collected?

Sierra Wireless uses your personal data where it has obtained your consent to send you marketing communications (including by e-mail) related to products and/or services different from those you purchased and/or you requested information.

Sierra Wireless will use your personal data for its legitimate interest to operate its Website, provide you access to it and to its features, promote its activities and services including the following reasons:

  • Website visitor’s and prospect’s management, with respect to the access to the Website, to any of its pages and to the services provided (such as webinar, the white papers, the case studies, the video and the blog); provide information and enable interaction with our teams (sales team and any team dedicated to the provision of materials through the Website);
  • Improve the Website and its features, to better understand how you use the Website; better understand your needs;
  • Implement marketing activities specific to Sierra Wireless, with respect to e-mailing activities; newsletter; product and/or service information; and
  • Implement profiling and targeting activities so as to send you interest based advertisements.

Sierra Wireless will use your personal data where such processing is necessary to the performance of any sales agreement and/or product and/or service online order with you, including:

  • Client and prospect management, with respect to everyday internal business purposes in order to process your transactions, maintain your account(s), and provide customer service; manage, administer, collect or otherwise enforce accounts and protect them against fraud; keep you up to date on the latest product announcements, software updates, special offers or other information we think you would like to hear about either from us, including sending you direct marketing information or contacting you for market research;
  • Improve our services: to better understand your needs and provide you with better services; conduct market research in order to develop marketing strategies.

Sierra Wireless also uses your personal data for compliance with legal obligations to which Sierra Wireless is subject, including for legal and regulatory compliance, with respect to maintain business records for reasonable periods as required by applicable tax and other laws.

 

4. How Long do we Retain your Personal Data?

Sierra Wireless retains your personal data no longer than it is allowed under the applicable data protection laws and in any case, no longer than such personal data is necessary for the purpose for which it was collected or otherwise processed, unless a longer retention period is required by applicable law. This means that we will retain your personal data for a period not exceeding the greater of, where applicable, the:

  • Duration of your account;
  • Duration of the processing of your requests;
  • Period of time necessary for establishing, performing and terminating the contractual relationship you may have entered into with Sierra Wireless;
  • Three years as from the term of the contractual relationship or before if you object to the processing of your personal data for marketing purposes (for clients);
  • Three years as from the date where such personal data was collected or before if you object to the processing of your personal data for marketing purposes (for prospects);
  • Duration of the applicable statute of limitations; and
  • Regarding any information processed through cookies and/or similar technologies you have accepted, for a period of time not exceeding thirteen (13) months as from the date of their implementation. For more information on cookies and/or similar technologies implemented by Sierra Wireless, please see our cookie policy.

 

5. Information Sharing and Disclosure to Recipients

Sierra Wireless will grant access to personal data on a need-to-know basis.  Such access will be limited to the portion of the personal data that is necessary to perform the function for which such access is granted.

Sierra Wireless may need to disclose your personal data to provide you the materials, products or services you requested through the Website and/or perform any agreement entered with Sierra Wireless (including support services).

As a result, access to personal data within Sierra Wireless may include its authorized personnel in charge of support services, client management, prospect management, marketing services, sales services and billing services.

Access to personal data by third parties may include: third-party service providers that require it as part of their job in order to perform services on Sierra Wireless’ behalf, for example repair services, technical support, mailing, billing, marketing, serve you interest-based advertisements, information technology and/or data hosting or processing services or similar services, or otherwise collect, use, disclose, store or process personal data on Sierra Wireless’ behalf for the purposes described in this Privacy Policy.

Subject to your consent, Sierra Wireless will disclose your personal data to our business partners so that you can receive from them special offers or other information including direct marketing information or contacting you for market research.

Sierra Wireless will disclose personal data with your preferred Sierra Wireless’ distributor to ensure customer satisfaction.
We may share personal data in the event of a proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Sierra Wireless or our business or assets, for the purposes of evaluating and/or performing the proposed transaction.  Assignees or successors of Sierra Wireless or our business or assets may use and disclose your personal data for similar purposes as those described in this Privacy Policy.

Sierra Wireless will also disclose your personal data with your consent, if required to do so by law, to enforce our Terms of Use, in urgent circumstances, or to protect personal safety, the public or our Website.

 

6. International Data Transfers 

Due to the global nature of Sierra Wireless’ business, Sierra Wireless may disclose and transfer certain personal data to a foreign country.

6.1. Regarding Canadian data subjects

Sierra Wireless currently collects, stores and processes your personal data on servers located in Canada but such personal data may be accessed outside of Canada by authorized personnel who will then use and disclose your personal data in accordance with this Privacy Policy.

Sierra Wireless may also transfer your personal data to its third-party service providers who are located outside of Canada.

Sierra Wireless takes commercially reasonable contractual or other measures to protect your personal data if processed or handled by these third-party service providers. While your personal data is located outside Canada it will be subject to the legal requirements in those foreign countries applicable to our third-party service providers, for example, lawful requirements to disclose personal data to government authorities in those countries.

6.2. Regarding EU data subjects

Sierra Wireless may transfer your personal data to Sierra Wireless entities and third-party service providers located outside the European Union (“EU”) (such as in Canada).

To comply with EU data protection laws, including the General Data Protection Regulation (GDPR), Sierra Wireless has entered into a framework agreement, under the terms of which all Sierra Wireless data importers outside the EU are obligated to process and protect all personal data received from the EU in accordance with the controller-to-controller standard contractual clauses (the “Clauses”), as approved by the European Commission in order to protect all personal data received from the EU.

The transfers of data to third-party service providers (including to those listed in Section 5 above) are secured by implementing the safeguards required under the applicable data protection law (including contractual arrangements entered into with a third-party service provider).

 

7. Your Rights as Data Subject

As a data subject, you may have certain rights, including the:

Right to Access: the right to obtain confirmation from Sierra Wireless as to whether any personal data concerning you is processed by Sierra Wireless. This includes the right to access such personal data to obtain a copy of it free of charge (except for repetitive or excessive requests), and to be provided with a description of main features of the processing implemented in relation to your personal data, including:

  • (i) Purposes of such processing,
  • (ii) Categories of personal data concerned,
  • (iii) Recipients or categories of recipients of personal data,
  • (iv) The envisaged retention period or, if not possible, the criteria used to determine it,
  • (v) Existence of the right to request rectification or erasure of personal data, as well as the right to object to or request restriction of processing,
  • (vi) The right to lodge a complaint with a supervisory authority,
  • (vii) Information relating to any third party source of personal data if the data were not collected from you, and
  • (viii)The existence, the logic involved, the significance and the consequences of any automated decisions, including profiling.
  • If you are located in the EU, and your personal data is transferred outside the EU, you have the right to be informed of the appropriate safeguards implemented relating to such transfer.

Right to Rectification: the right to obtain without undue delay the rectification of inaccurate, incomplete or outdated personal data concerning you.

Right to Erasure: the right to obtain without undue delay the erasure of your personal data where:

  • (i) Such personal data is no longer necessary in relation to the purpose(s) for which it was collected or otherwise processed;
  • (ii) You withdraw the consent on which the processing was based, and there are no other legal grounds for the processing;
  • (iii) You object to the processing, as provided below;
  • (iv) Your personal data has been unlawfully processed;
  • (v) Your personal data has to be erased for compliance with a legal obligation. In some cases Sierra Wireless may refuse such request, notably where such data is necessary to comply with a legal obligation.

Right to Restriction: the right to restrict the processing of your personal data in the following cases:

  • (i) Where you claim inaccuracy of your personal data processed by us (the restriction being provided for a period enabling Sierra Wireless to verify the accuracy);
  • (ii) Where the processing appears unlawful, and you oppose the erasure and request the restriction of use of your personal data instead;
  • (iii) Where Sierra Wireless does not need such personal data for the purposes of processing, but such personal data is required by you for the establishment, exercise or defense of legal claims; and
  • (iv) Where an objection is raised by you in relation to the processing, pending the verification whether the legitimate grounds of Sierra Wireless override those of you.

Right to Object: the right to object, at any time and on legitimate grounds relating to your particular situation, to the processing of your personal data, including the processing for marketing purposes as well as the profiling related to such marketing activities.

Right to Data Portability: where the processing is based on your consent or on a sales contract, and where such processing is carried out by automated means, the right to request from Sierra Wireless:

  • (i) to communicate to you the personal data concerning you, in a structured, commonly used and machine-readable format, in order to be able to further transmit such personal data to another data controller; or
  • (ii) to directly transmit such personal data to such other data controller, if technically feasible.

Right to Withdraw Consent: where the processing of your personal data is based on consent, the right to withdraw such consent (subject to applicable contractual and legal restrictions) at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint: the right to lodge a complaint with the competent supervisory authority.

Where you are a French user you also have the right to contact Sierra Wireless to define the instructions for the processing of your personal data after your death.

In case you wish to exercise any of the rights here above mentioned, please contact us by sending an email to privacy@sierrawireless.com or by sending an e-mail to our DPO at dataprotectionofficer@sierrawireless.com.

 

8. Safeguards

We have implemented commercially reasonable physical, organizational and technological safeguards to protect personal data against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.  However, you should be aware that absolute security cannot be guaranteed.

 

9. Children’s Privacy Protection

Our Website does not target and is not intended to attract children under the age of 13. Sierra Wireless does not knowingly solicit personal data from children under the age of 13 or send them requests for personal data.

 

10. Third-Party Sites

Our Website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with a Sierra Wireless logo, even though they are not operated or maintained by Sierra Wireless.

Although we choose our business partners carefully, Sierra Wireless is not responsible for the privacy practices of web sites operated by third parties that are linked to our Website. Once you have left our Website, you should check the applicable privacy policy of the third party website to determine how they collect, use, disclose, and otherwise deal with personal data.

 

11. Your California Privacy Rights

Consumers residing in California have certain rights with respect to their personal information under the California Consumer Privacy Act (“CCPA”) (California Civil Code Section 1798.100 et seq.) and the “Shine the Light” Law (California Civil Code Section 1798.83). If you are a California resident, then this Section 11 and the additional disclosures related to the collection, use, disclosure, and sale of personal information applies to you.

11.1. Collection and Use of Personal Information

In the preceding 12 months, we have collected the following categories of personal information:

  • Identifiers (such as first and last name, email address, alias, postal address, online identifier, internet protocol address, operating system, account name, or other similar identifiers);
  • Categories of personal information described in California Civil Code § 1798.80(e) (such as name, telephone number, and address);
  • Characteristics of protected classifications under California or federal law;
  • Commercial information (such as billing data);
  • Internet or other electronic network activity information (such as connection data, operating system, region, language, date and time the Website was accessed, log data (such as the credentials used to access your account and/or other Website pages that require log-in credentials), or activity data (such as the number and the Website pages you visited, if you send a request through a form provided by the Website));
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information (such as voice recordings);
  • Professional or employment-related information (such as job title, business phone number, or company industry);
  • Education information; and
  • Inferences drawn from any of the above information.

For examples of more specific information we collect and the sources of such collection, please see Section 2 above.

We collect personal information for the business or commercial purposes as described in Section 3 above.

11.2. Disclosure of Personal Information

We may share your personal information with third parties as described in Section 5 above. Sierra Wireless does not sell personal information (i.e., we do not exchange your personal information directly for monetary compensation). We do allow our advertising partners to collect certain device identifiers and electronic network activity via our services to show ads that are targeted to your interests. To opt-out of having your personal information used for targeted advertising purposes, which may be classified as a “sale” under the CCPA, please contact us as set out in Section 11.6 below. Only you or your authorized agent acting on your behalf may make a request to opt-out.

In the preceding 12 months, we have disclosed for a business purpose or sold (as defined under the CCPA) all the categories of personal information set out in Section 11.1 to:

  • Our subsidiaries and affiliates;
  • Internet service providers;
  • Data analytics providers;
  • Our business partners who perform marketing activities at the direction of Sierra Wireless;
  • Third-party service providers, affiliates, vendors, subcontractors, and payment processors that interact with us in connection with the products and/or services we offer; and
  • As otherwise described in Section 5 above.

11.3. Your Consumer Rights

If you are a California resident, then you have the right to (i) request more information about the categories and specific pieces of personal information we have collected and disclosed for a business purpose in the last 12 months, (ii) request deletion of your personal information, (iii) opt-out of the sale of your personal information, if applicable, and (iv) be free from discrimination for exercising your rights under the CCPA. You may make these requests by contacting us as set out in Section 11.6 below. Before processing your request, we must verify your identity.

Only you or an authorized agent acting on your behalf may make a verifiable request regarding your personal information. To qualify as a verifiable request, you or your authorized agent must:

  • Provide enough information so that we may verify your identity as the person about whom we collected personal information, such as by confirming the email address we have on file for you or your recent purchase history; and
  • Describe your request with sufficient detail such that we may properly understand, process, and respond accurately.

Upon receipt of your request, we will contact you directly, based on the contact information we have collected, or you have provided, to outline the steps needed to verify your identity.

11.4. Authorized Agents

For an authorized agent to be recognized as acting on your behalf, you must either:

  • Verify your identity directly with Sierra Wireless as set out above and provide explicit authorization permitting your agent to act on your behalf; or
  • Provide (or have your agent provide) legal proof of Power of Attorney.

11.5. Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us as set out in Section 11.6 below.

11.6. Contact Information

In case you wish to exercise any of the rights as set out in this Section 11, you may reach us by email, telephone, or by mail as follows:

Email: privacy@sierrawireless.com

Toll-free Telephone: 1-877-687-7795

Postal Address:
Sierra Wireless, Inc.
Attention: Legal Department
13811 Wireless Way
Richmond, British Columbia V6V 3A4
Canada

12. Changes to this Privacy Policy

If Sierra Wireless makes any substantial changes to this Privacy Policy, we will make reasonable efforts to notify you of such changes by posting an announcement on our Website.

We urge you to review this Privacy Policy frequently so that you are aware of the most current version. Your continued provision of personal data or use of our services following any changes to this Privacy Policy constitutes your acceptance of any such changes.

This Privacy Policy was last updated on:

VERSION NO. UPDATE
DATE
1
June 30, 2014
2
April 30, 2020
3
September 17, 2020

 

13. Questions or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal data, or if you require any additional information, please contact our DPO at dataprotectionofficer@sierrawireless.com.

14. Manage your Information 

You may contact our DPO at dataprotectionofficer@sierrawireless.com to update you information, where applicable.

At any time, you can withdraw the consent given to the processing of your data by sending an email to privacy@sierrawireless.com.