20 April 2023
Dear valued customers,
We regret to inform you that an outage occurred on our DAE instances, including m2mone.com.au, m2mone.ipx, ipx1.m2mone, and ipx3.m2mone. The outage affected all DAE instances, but Telstra has resolved the issue.
However, SIMs that initiated sessions on the DAE before 3:18 am today may experience route issues, even with the fix in place. To address this, mandatory clearing within the DAE is necessary. This clearing will cause devices/SIMs to disconnect from the network, but they are expected to reconnect automatically. If a device fails to reconnect, manual power cycling will be required.
Telstra is currently working on remediation efforts, and we will provide updates on this matter as they become available.
Thank you for your patience and understanding.