8 November 2023
Dear Valued Customers,
We wish to inform you of a current service disruption due to an outage with one of our network providers, Optus. We understand the critical nature of connectivity for your operations and want to assure you that we are actively engaging with Optus to expedite the restoration process.
Here’s what you need to know:
- Service Impact: The outage may affect the continuity of our services to your devices and operations. Optus is deploying all available resources to restore services promptly.
- Emergency Services: Please be advised that if you need to contact emergency services, Optus landline (fixed line telephone) may not be operational. In such cases, we urge you to use a mobile phone. Calls to the emergency number “000” will connect through alternative carriers if necessary.
- Updates and Communication: We are monitoring the situation closely and will provide you with updates as we receive them from Optus. Our commitment is to keep you informed and supported throughout this period.
- Customer Support: For any immediate concerns or alternative connectivity solutions, please contact our customer support team at firstname.lastname@example.org. We are prepared to assist you with any additional support during this time.
We apologise for any inconvenience caused and appreciate your understanding as we navigate this unforeseen outage. Your business is important to us, and we are dedicated to resolving this issue as swiftly as possible.
Thank you for your patience and trust in M2M One.
Senior Director – M2M One
Australia & New Zealand
20 April 2023
Dear valued customers,
We regret to inform you that an outage occurred on our DAE instances, including m2mone.com.au, m2mone.ipx, ipx1.m2mone, and ipx3.m2mone. The outage affected all DAE instances, but Telstra has resolved the issue.
However, SIMs that initiated sessions on the DAE before 3:18 am today may experience route issues, even with the fix in place. To address this, mandatory clearing within the DAE is necessary. This clearing will cause devices/SIMs to disconnect from the network, but they are expected to reconnect automatically. If a device fails to reconnect, manual power cycling will be required.
Telstra is currently working on remediation efforts, and we will provide updates on this matter as they become available.
Thank you for your patience and understanding.