8 November 2023

Dear Valued Customers,
We wish to inform you of a current service disruption due to an outage with one of our network providers, Optus. We understand the critical nature of connectivity for your operations and want to assure you that we are actively engaging with Optus to expedite the restoration process.
Here’s what you need to know:
  • Service Impact: The outage may affect the continuity of our services to your devices and operations. Optus is deploying all available resources to restore services promptly.
  • Emergency Services: Please be advised that if you need to contact emergency services, Optus landline (fixed line telephone) may not be operational. In such cases, we urge you to use a mobile phone. Calls to the emergency number “000” will connect through alternative carriers if necessary.
  • Updates and Communication: We are monitoring the situation closely and will provide you with updates as we receive them from Optus. Our commitment is to keep you informed and supported throughout this period.
  • Customer Support: For any immediate concerns or alternative connectivity solutions, please contact our customer support team at support@m2mone.com.au. We are prepared to assist you with any additional support during this time.
We apologise for any inconvenience caused and appreciate your understanding as we navigate this unforeseen outage. Your business is important to us, and we are dedicated to resolving this issue as swiftly as possible.
Thank you for your patience and trust in M2M One.
Warm regards,
Kat Dempsey,
Senior Director – M2M One
Australia & New Zealand
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