Firewall issue/degradation – Important Service Update regarding ipx2.m2mone shared service

Dear Valued Customers,

We wish to inform you of a current service disruption on our ipx2.m2mone shared private network. We understand the critical nature of connectivity for your operations and want to assure you that we are actively engaging with Telstra to expedite the restoration process.

Service Impact: The outage may affect the continuity of our services to some of your devices and operations. We have escalated this with Telstra, and they are deploying resources to restore services promptly.

Updates and Communication: We are monitoring the situation closely and will provide you with updates as we receive them from Telstra. Our commitment is to keep you informed and supported throughout this period.

Customer Support: For any immediate concerns or alternative connectivity solutions, please contact our customer support team on +61 3 9696 3011 OR Email:

We are prepared to assist you with any additional support during this time.

We apologise for any inconvenience caused and appreciate your understanding as we work to restore any impacted services.

Your business is important to us, and we are dedicated to resolving this issue as swiftly as possible.

eSIM, eUICC and Global SIMS – Which is best for your IoT Application?

What is an eSIM?

The term eSIM and eUICC are often used interchangeably, although there is a difference between the two. The eSIM is the hardware component of the SIM and a physical form that can be soldered into a solution. The eUICC (Universal Integrated Circuit Card) is the software component that allows the remote SIM provisioning of multiple network profiles.

An eSIM is a SIM that has been embedded in a device and is sold as part of a larger eSIM solution that also includes the software and subscription management system needed to remotely provision the eSIM and manage its connectivity over time.

With eUICCs, device manufacturers integrating IoT applications into their products can insert an eUICC eSIM card into a circuit board during the manufacturing process as if it were any other component. This eUICC eSIM solution can then be used to provision the eSIM with an appropriate network operator profile at the most convenient time and place in the product’s supply chain.

What is a Global SIM?

As mentioned above, an IoT SIM can also be multi-carrier or a Global SIM. Global SIMs are not tied to a specific carrier and can connect to cellular networks owned and operated by multiple MNOs in the same country, or different countries.

Some Global SIMs, which are often based on the eUICC standard, can automatically detect, and connect to another network if the IoT device it is installed in moves and is not able to connect to its primary carrier in a country or region, or if taken out of this country or region into a location where this primary carrier does not provide coverage.

Whilst a Global SIM enables an IoT device to connect to cellular networks from multiple carriers, unless the device’s owner has contracted for connectivity from the carrier or Virtual Mobile Network Operator (VMNO) that can provide access to networks other than its primary network, the device will not be able to connect to them.

Like rugged and eSIMs, Global SIMs are not unique IoT devices. What really differentiates an IoT SIM from any other SIM is that rather than being used to provide access to a connectivity service designed to be used by smartphones, it provides access to an IoT connectivity service designed to be used by IoT devices.

When will this become available in Australia?

The development of the eSIM (eUICC) capability is still at least 6 months away from being deployed in Australia, as a whole. Whilst it is available on some mobile phones, the technology is yet to be carried over to the IoT industry. This is because it relies on the protocols explained above to be finalised by both the SIM and device manufacturers, and the local and global carriers.

Please keep in mind if you find a global e-SIM offering by an overseas carrier, the ability to roam in Australia will be restricted to 3 months as regulated by Telstra and our Government.



Paying Bills online with M2M One

 Did you know you can pay your bills online with M2M One?

In the top right-hand corner of the homepage, you will see a button labelled ‘Pay My Bill’.

From there you need to have your customer account number and the amount to be paid handy, once that’s completed you will then receive a notification of a successful or unsuccessful payment.

Once a payment has been successfully completed, you will be emailed a receipt to your billing email address listed on your M2M One account.

As always our M2M One Customer Service Team can help you pay your bills over the phone if needed, please call +61 03 8378 2700 and they will be able to take you through your payment.

 If you have any questions or concerns in relation to your invoice, you can always email our accounts department at

NB-IoT SIMs – Two Leading LPWA Technologies | M2M One Australia

In the back half of 2020, M2M One launched our commercially available NBIoT SIMs. Since our official release in August, we have reached just over 1,500 Active Services.
Our Token Plans have made it simple for our customers to get into testing and deployment without needing to manage plans each month. Simply purchase a top-up pack and we will top you up again when you consume the last of your tokens.
Remember that NBIoT applications are best suited toward devices that rarely move and involve extremely low amounts of data usage sent only a handle of times per day.
Knowing when you should and should not be using NBIoT is key in making the most of this new technology.
If you have any questions about our NBIoT SIMs or how our plans work, feel free to email our team at

M2M One Control Centre – September Tip ‘VLOOKUP’

Hi Everyone, Ryan here! Part of the Customer Service Manager role is being able to handle excel and create reports so the team has gotten very good at using Microsoft Excel over time.
The key skill I have for you today is not directly related to Jasper, but how best to move the data around in a spreadsheet.

Today’s Lesson: VLOOKUP

Using the VLOOKUP function is one of the most versatile tools to add to your Microsoft Excel arsenal.
I will give you a simple example that can be easily applied to any data set. Let us say I have a set of customer numbers and their current account balance.
You are given a customer number and are expected to know how much that customer account contains straight away, so you need to find that corresponding $$ value in your spreadsheet.

So long as you know your Customer Number is to the left of the data in your table, you can use VLOOKUP to find that information.
Type into the Red Cell:

Hitting the enter key on this formula will show you the corresponding value, retrieved from your other table.
But what information do I need to give this formula so that it gives me the right information (let alone anything) back?
This simple formula can be applied in so many different ways and is excellent for building spreadsheets useful for analysing the data you can export from the M2M One Control Centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One Account Manager.